{"id":773,"date":"2024-10-12T19:40:40","date_gmt":"2024-10-12T12:40:40","guid":{"rendered":"https:\/\/skillsbuilder.vn\/?p=773"},"modified":"2024-10-19T15:14:37","modified_gmt":"2024-10-19T08:14:37","slug":"quan-ly-xung-dot-va-moi-quan-he-trong-doanh-nghiep-chien-luoc-hieu-qua-giup-tang-cuong-su-hop-tac-va-phat-trien-ben-vung","status":"publish","type":"post","link":"https:\/\/skillsbuilder.vn\/en\/quan-ly-xung-dot-va-moi-quan-he-trong-doanh-nghiep-chien-luoc-hieu-qua-giup-tang-cuong-su-hop-tac-va-phat-trien-ben-vung\/","title":{"rendered":"Qu\u1ea3n l\u00fd xung \u0111\u1ed9t v\u00e0 m\u1ed1i quan h\u1ec7 trong doanh nghi\u1ec7p: Chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 gi\u00fap t\u0103ng c\u01b0\u1eddng s\u1ef1 h\u1ee3p t\u00e1c v\u00e0 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng"},"content":{"rendered":"<p>Trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng doanh nghi\u1ec7p, xung \u0111\u1ed9t l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. C\u00e1c m\u1ed1i quan h\u1ec7 gi\u1eefa nh\u00e2n vi\u00ean, ph\u00f2ng ban, v\u00e0 l\u00e3nh \u0111\u1ea1o lu\u00f4n t\u1ed3n t\u1ea1i s\u1ef1 kh\u00e1c bi\u1ec7t v\u1ec1 quan \u0111i\u1ec3m, t\u00ednh c\u00e1ch, v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn c\u00f4ng vi\u1ec7c. Tuy nhi\u00ean, kh\u00f4ng ph\u1ea3i xung \u0111\u1ed9t n\u00e0o c\u0169ng ti\u00eau c\u1ef1c. N\u1ebfu \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd t\u1ed1t, xung \u0111\u1ed9t c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh \u0111\u1ed9ng l\u1ef1c cho s\u1ef1 s\u00e1ng t\u1ea1o v\u00e0 c\u1ea3i ti\u1ebfn. V\u1eady, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 doanh nghi\u1ec7p qu\u1ea3n l\u00fd xung \u0111\u1ed9t v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 v\u1eefng ch\u1eafc \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 h\u1ee3p t\u00e1c b\u1ec1n v\u1eefng?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. <strong>Xung \u0111\u1ed9t trong doanh nghi\u1ec7p: Nguy\u00ean nh\u00e2n v\u00e0 h\u1ec7 qu\u1ea3<\/strong><\/h3>\n\n\n\n<p>Xung \u0111\u1ed9t trong doanh nghi\u1ec7p c\u00f3 th\u1ec3 xu\u1ea5t ph\u00e1t t\u1eeb nhi\u1ec1u nguy\u00ean nh\u00e2n kh\u00e1c nhau. \u0110\u1ec3 qu\u1ea3n l\u00fd xung \u0111\u1ed9t hi\u1ec7u qu\u1ea3, tr\u01b0\u1edbc h\u1ebft c\u1ea7n hi\u1ec3u r\u00f5 nh\u1eefng nguy\u00ean nh\u00e2n ch\u00ednh g\u00e2y ra xung \u0111\u1ed9t:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Kh\u00e1c bi\u1ec7t v\u1ec1 m\u1ee5c ti\u00eau v\u00e0 k\u1ef3 v\u1ecdng<\/strong>: M\u1ed7i c\u00e1 nh\u00e2n trong doanh nghi\u1ec7p \u0111\u1ec1u c\u00f3 m\u1ee5c ti\u00eau v\u00e0 k\u1ef3 v\u1ecdng ri\u00eang, c\u00f3 th\u1ec3 kh\u00f4ng lu\u00f4n tr\u00f9ng kh\u1edbp v\u1edbi m\u1ee5c ti\u00eau chung c\u1ee7a doanh nghi\u1ec7p ho\u1eb7c v\u1edbi c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c trong nh\u00f3m. \u0110i\u1ec1u n\u00e0y th\u01b0\u1eddng d\u1eabn \u0111\u1ebfn s\u1ef1 m\u00e2u thu\u1eabn trong c\u00e1ch th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c.<\/li>\n\n\n\n<li><strong>Kh\u00e1c bi\u1ec7t v\u1ec1 t\u00ednh c\u00e1ch v\u00e0 phong c\u00e1ch l\u00e0m vi\u1ec7c<\/strong>: M\u1ed7i ng\u01b0\u1eddi c\u00f3 phong c\u00e1ch l\u00e0m vi\u1ec7c ri\u00eang, t\u1eeb ng\u01b0\u1eddi h\u01b0\u1edbng n\u1ed9i th\u00edch t\u1eadp trung l\u00e0m vi\u1ec7c m\u1ed9t m\u00ecnh \u0111\u1ebfn ng\u01b0\u1eddi h\u01b0\u1edbng ngo\u1ea1i c\u1ea7n giao ti\u1ebfp th\u01b0\u1eddng xuy\u00ean. Khi c\u00e1c phong c\u00e1ch n\u00e0y va ch\u1ea1m, m\u00e2u thu\u1eabn c\u00f3 th\u1ec3 x\u1ea3y ra.<\/li>\n\n\n\n<li><strong>Thi\u1ebfu th\u00f4ng tin ho\u1eb7c hi\u1ec3u l\u1ea7m<\/strong>: M\u1ed9t nguy\u00ean nh\u00e2n ph\u1ed5 bi\u1ebfn c\u1ee7a xung \u0111\u1ed9t trong doanh nghi\u1ec7p l\u00e0 th\u00f4ng tin b\u1ecb truy\u1ec1n \u0111\u1ea1t sai l\u1ec7ch ho\u1eb7c thi\u1ebfu s\u1ef1 r\u00f5 r\u00e0ng. Nh\u1eefng hi\u1ec3u l\u1ea7m nh\u1ecf c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn nh\u1eefng m\u00e2u thu\u1eabn l\u1edbn n\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft k\u1ecbp th\u1eddi.<\/li>\n\n\n\n<li><strong>C\u1ea1nh tranh v\u1ec1 t\u00e0i nguy\u00ean<\/strong>: Trong m\u1ed9t doanh nghi\u1ec7p, t\u00e0i nguy\u00ean nh\u01b0 ng\u00e2n s\u00e1ch, nh\u00e2n s\u1ef1, v\u00e0 th\u1eddi gian l\u00e0 c\u00f3 gi\u1edbi h\u1ea1n. Vi\u1ec7c c\u1ea1nh tranh s\u1eed d\u1ee5ng t\u00e0i nguy\u00ean c\u00f3 th\u1ec3 g\u00e2y ra xung \u0111\u1ed9t gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n v\u00e0 ph\u00f2ng ban.<\/li>\n<\/ul>\n\n\n\n<p><strong>H\u1ec7 qu\u1ea3 c\u1ee7a xung \u0111\u1ed9t<\/strong> n\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd \u0111\u00fang c\u00e1ch c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn s\u1ef1 m\u1ea5t \u0111o\u00e0n k\u1ebft, gi\u1ea3m hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c, th\u1eadm ch\u00ed g\u00e2y t\u1ed5n th\u1ea5t v\u1ec1 t\u00e0i ch\u00ednh cho doanh nghi\u1ec7p. Tuy nhi\u00ean, n\u1ebfu qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3, xung \u0111\u1ed9t c\u00f3 th\u1ec3 gi\u00fap c\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7, t\u0103ng c\u01b0\u1eddng s\u00e1ng t\u1ea1o v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 \u0111\u1ed5i m\u1edbi trong t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. <strong>Qu\u1ea3n l\u00fd xung \u0111\u1ed9t: M\u1ed9t k\u1ef9 n\u0103ng quan tr\u1ecdng c\u1ee7a nh\u00e0 l\u00e3nh \u0111\u1ea1o<\/strong><\/h3>\n\n\n\n<p>M\u1ed9t trong nh\u1eefng nhi\u1ec7m v\u1ee5 quan tr\u1ecdng c\u1ee7a nh\u00e0 l\u00e3nh \u0111\u1ea1o l\u00e0 qu\u1ea3n l\u00fd v\u00e0 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. Nh\u00e0 l\u00e3nh \u0111\u1ea1o kh\u00f4ng ch\u1ec9 \u0111\u00f3ng vai tr\u00f2 l\u00e0 ng\u01b0\u1eddi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh m\u00e0 c\u00f2n l\u00e0 ng\u01b0\u1eddi \u0111i\u1ec1u ph\u1ed1i v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho c\u00e1c b\u00ean xung \u0111\u1ed9t c\u00f9ng t\u00ecm ra gi\u1ea3i ph\u00e1p. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n trang b\u1ecb nh\u1eefng k\u1ef9 n\u0103ng sau:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>K\u1ef9 n\u0103ng l\u1eafng nghe t\u00edch c\u1ef1c<\/strong>: \u0110\u1ec3 hi\u1ec3u r\u00f5 ngu\u1ed3n g\u1ed1c c\u1ee7a xung \u0111\u1ed9t, nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n l\u1eafng nghe m\u1ed9t c\u00e1ch t\u1ec9 m\u1ec9 c\u00e1c b\u00ean li\u00ean quan. Vi\u1ec7c l\u1eafng nghe kh\u00f4ng ch\u1ec9 gi\u00fap hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1 m\u00e0 c\u00f2n gi\u00fap th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng, qua \u0111\u00f3 xoa d\u1ecbu c\u0103ng th\u1eb3ng.<\/li>\n\n\n\n<li><strong>K\u1ef9 n\u0103ng th\u01b0\u01a1ng l\u01b0\u1ee3ng<\/strong>: Th\u01b0\u01a1ng l\u01b0\u1ee3ng kh\u00f4ng ch\u1ec9 l\u00e0 qu\u00e1 tr\u00ecnh \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng thu\u1eadn gi\u1eefa c\u00e1c b\u00ean, m\u00e0 c\u00f2n l\u00e0 qu\u00e1 tr\u00ecnh t\u1ea1o ra c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u00f4i b\u00ean c\u00f9ng c\u00f3 l\u1ee3i. Nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n ph\u1ea3i bi\u1ebft c\u00e1ch \u0111\u00e0m ph\u00e1n v\u00e0 \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ec3 c\u00e1c b\u00ean th\u1ea5y \u0111\u01b0\u1ee3c l\u1ee3i \u00edch chung.<\/li>\n\n\n\n<li><strong>K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd c\u1ea3m x\u00fac<\/strong>: Trong xung \u0111\u1ed9t, c\u1ea3m x\u00fac th\u01b0\u1eddng d\u00e2ng cao. Nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n ph\u1ea3i gi\u1eef b\u00ecnh t\u0129nh v\u00e0 ki\u1ec3m so\u00e1t t\u1ed1t c\u1ea3m x\u00fac c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t v\u00e0 c\u00f4ng b\u1eb1ng.<\/li>\n\n\n\n<li><strong>K\u1ef9 n\u0103ng ra quy\u1ebft \u0111\u1ecbnh<\/strong>: \u0110\u00f4i khi, c\u00e1c b\u00ean trong xung \u0111\u1ed9t kh\u00f4ng th\u1ec3 t\u1ef1 t\u00ecm ra gi\u1ea3i ph\u00e1p. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n ph\u1ea3i \u0111\u1ee9ng ra \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ee9t kho\u00e1t, \u0111\u1ea3m b\u1ea3o c\u00f4ng b\u1eb1ng v\u00e0 t\u00f4n tr\u1ecdng c\u00e1c b\u00ean li\u00ean quan.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. <strong>C\u00e1c chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd xung \u0111\u1ed9t hi\u1ec7u qu\u1ea3<\/strong><\/h3>\n\n\n\n<p>C\u00f3 nhi\u1ec1u chi\u1ebfn l\u01b0\u1ee3c kh\u00e1c nhau \u0111\u1ec3 qu\u1ea3n l\u00fd xung \u0111\u1ed9t trong doanh nghi\u1ec7p. T\u00f9y thu\u1ed9c v\u00e0o ho\u00e0n c\u1ea3nh v\u00e0 b\u1ea3n ch\u1ea5t c\u1ee7a xung \u0111\u1ed9t, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng m\u1ed9t ho\u1eb7c k\u1ebft h\u1ee3p nhi\u1ec1u chi\u1ebfn l\u01b0\u1ee3c sau:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3.1. <strong>Chi\u1ebfn l\u01b0\u1ee3c tr\u00e1nh n\u00e9 (Avoiding)<\/strong><\/h4>\n\n\n\n<p>Chi\u1ebfn l\u01b0\u1ee3c n\u00e0y th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng khi xung \u0111\u1ed9t kh\u00f4ng qu\u00e1 nghi\u00eam tr\u1ecdng ho\u1eb7c khi vi\u1ec7c \u0111\u1ed1i m\u1eb7t v\u1edbi xung \u0111\u1ed9t c\u00f3 th\u1ec3 g\u00e2y ra h\u1eadu qu\u1ea3 l\u1edbn h\u01a1n. Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, vi\u1ec7c tr\u00e1nh n\u00e9 xung \u0111\u1ed9t c\u00f3 th\u1ec3 gi\u00fap c\u00e1c b\u00ean c\u00f3 th\u1eddi gian \u0111\u1ec3 l\u00e0m d\u1ecbu c\u1ea3m x\u00fac v\u00e0 suy ngh\u0129 l\u1ea1i v\u1ec1 v\u1ea5n \u0111\u1ec1.<\/p>\n\n\n\n<p>Tuy nhi\u00ean, tr\u00e1nh n\u00e9 kh\u00f4ng ph\u1ea3i l\u00e0 gi\u1ea3i ph\u00e1p l\u00e2u d\u00e0i, v\u00ec xung \u0111\u1ed9t c\u00f3 th\u1ec3 ti\u1ebfp t\u1ee5c b\u00f9ng ph\u00e1t n\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3. Do \u0111\u00f3, chi\u1ebfn l\u01b0\u1ee3c n\u00e0y ch\u1ec9 n\u00ean \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng trong ng\u1eafn h\u1ea1n.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3.2. <strong>Chi\u1ebfn l\u01b0\u1ee3c h\u1ee3p t\u00e1c (Collaborating)<\/strong><\/h4>\n\n\n\n<p>H\u1ee3p t\u00e1c l\u00e0 chi\u1ebfn l\u01b0\u1ee3c gi\u00fap c\u1ea3 hai b\u00ean t\u00ecm ra gi\u1ea3i ph\u00e1p \u0111\u00f4i b\u00ean c\u00f9ng c\u00f3 l\u1ee3i. Chi\u1ebfn l\u01b0\u1ee3c n\u00e0y y\u00eau c\u1ea7u s\u1ef1 l\u1eafng nghe, chia s\u1ebb quan \u0111i\u1ec3m v\u00e0 l\u00e0m vi\u1ec7c c\u00f9ng nhau \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 th\u1ecfa m\u00e3n chung.<\/p>\n\n\n\n<p>H\u1ee3p t\u00e1c th\u01b0\u1eddng l\u00e0 gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t khi c\u1ea3 hai b\u00ean \u0111\u1ec1u mu\u1ed1n gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t m\u1ed9t c\u00e1ch h\u00f2a b\u00ecnh v\u00e0 l\u00e2u d\u00e0i. Tuy nhi\u00ean, qu\u00e1 tr\u00ecnh n\u00e0y c\u00f3 th\u1ec3 \u0111\u00f2i h\u1ecfi nhi\u1ec1u th\u1eddi gian v\u00e0 n\u1ed7 l\u1ef1c.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3.3. <strong>Chi\u1ebfn l\u01b0\u1ee3c th\u1ecfa hi\u1ec7p (Compromising)<\/strong><\/h4>\n\n\n\n<p>Th\u1ecfa hi\u1ec7p l\u00e0 chi\u1ebfn l\u01b0\u1ee3c t\u00ecm ki\u1ebfm s\u1ef1 c\u00e2n b\u1eb1ng, trong \u0111\u00f3 m\u1ed7i b\u00ean \u0111\u1ec1u ph\u1ea3i nh\u01b0\u1ee3ng b\u1ed9 m\u1ed9t ph\u1ea7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00e1p chung. \u0110\u00e2y l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p ph\u1ed5 bi\u1ebfn trong c\u00e1c t\u00ecnh hu\u1ed1ng xung \u0111\u1ed9t nh\u1ecf ho\u1eb7c khi c\u1ea3 hai b\u00ean \u0111\u1ec1u kh\u00f4ng th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau ho\u00e0n to\u00e0n.<\/p>\n\n\n\n<p>M\u1eb7c d\u00f9 th\u1ecfa hi\u1ec7p gi\u00fap gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t nhanh ch\u00f3ng, nh\u01b0ng n\u00f3 c\u00f3 th\u1ec3 khi\u1ebfn c\u1ea3 hai b\u00ean c\u1ea3m th\u1ea5y kh\u00f4ng th\u1ef1c s\u1ef1 h\u00e0i l\u00f2ng v\u1edbi k\u1ebft qu\u1ea3.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3.4. <strong>Chi\u1ebfn l\u01b0\u1ee3c c\u1ea1nh tranh (Competing)<\/strong><\/h4>\n\n\n\n<p>Chi\u1ebfn l\u01b0\u1ee3c c\u1ea1nh tranh l\u00e0 khi m\u1ed9t b\u00ean trong xung \u0111\u1ed9t quy\u1ebft \u0111\u1ecbnh \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh b\u1eb1ng c\u00e1ch \u00e1p \u0111\u1eb7t \u00fd ch\u00ed l\u00ean b\u00ean kia. \u0110i\u1ec1u n\u00e0y th\u01b0\u1eddng x\u1ea3y ra trong c\u00e1c t\u00ecnh hu\u1ed1ng m\u00e0 vi\u1ec7c gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t nhanh ch\u00f3ng l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft, ho\u1eb7c khi m\u1ed9t b\u00ean c\u00f3 quy\u1ec1n l\u1ef1c h\u01a1n b\u00ean c\u00f2n l\u1ea1i.<\/p>\n\n\n\n<p>Tuy nhi\u00ean, vi\u1ec7c s\u1eed d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c c\u1ea1nh tranh c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn s\u1ef1 m\u1ea5t l\u00f2ng tin v\u00e0 s\u1ef1 b\u1ea5t m\u00e3n t\u1eeb ph\u00eda b\u00ean kia, t\u1eeb \u0111\u00f3 l\u00e0m gia t\u0103ng c\u0103ng th\u1eb3ng v\u00e0 m\u00e2u thu\u1eabn.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3.5. <strong>Chi\u1ebfn l\u01b0\u1ee3c nh\u01b0\u1ee3ng b\u1ed9 (Accommodating)<\/strong><\/h4>\n\n\n\n<p>Chi\u1ebfn l\u01b0\u1ee3c nh\u01b0\u1ee3ng b\u1ed9 x\u1ea3y ra khi m\u1ed9t b\u00ean trong xung \u0111\u1ed9t quy\u1ebft \u0111\u1ecbnh hy sinh l\u1ee3i \u00edch c\u1ee7a m\u00ecnh \u0111\u1ec3 duy tr\u00ec m\u1ed1i quan h\u1ec7 ho\u1eb7c tr\u00e1nh xung \u0111\u1ed9t l\u1edbn h\u01a1n. M\u1eb7c d\u00f9 nh\u01b0\u1ee3ng b\u1ed9 gi\u00fap gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t nhanh ch\u00f3ng, nh\u01b0ng n\u1ebfu b\u00ean nh\u01b0\u1ee3ng b\u1ed9<\/p>\n\n\n\n<p>Chi\u1ebfn l\u01b0\u1ee3c nh\u01b0\u1ee3ng b\u1ed9 x\u1ea3y ra khi m\u1ed9t b\u00ean trong xung \u0111\u1ed9t quy\u1ebft \u0111\u1ecbnh hy sinh l\u1ee3i \u00edch c\u1ee7a m\u00ecnh \u0111\u1ec3 duy tr\u00ec m\u1ed1i quan h\u1ec7 ho\u1eb7c tr\u00e1nh xung \u0111\u1ed9t l\u1edbn h\u01a1n. M\u1eb7c d\u00f9 nh\u01b0\u1ee3ng b\u1ed9 gi\u00fap gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t nhanh ch\u00f3ng, nh\u01b0ng n\u1ebfu b\u00ean nh\u01b0\u1ee3ng b\u1ed9 th\u01b0\u1eddng xuy\u00ean ph\u1ea3i hy sinh, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn s\u1ef1 b\u1ea5t m\u00e3n ho\u1eb7c c\u1ea3m gi\u00e1c b\u1ecb l\u1ee3i d\u1ee5ng. Do \u0111\u00f3, chi\u1ebfn l\u01b0\u1ee3c n\u00e0y ch\u1ec9 n\u00ean \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng khi m\u1ed1i quan h\u1ec7 c\u00f3 gi\u00e1 tr\u1ecb cao h\u01a1n m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n, ho\u1eb7c khi v\u1ea5n \u0111\u1ec1 kh\u00f4ng qu\u00e1 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi b\u00ean nh\u01b0\u1ee3ng b\u1ed9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. <strong>X\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c th\u00e2n thi\u1ec7n v\u00e0 c\u1edfi m\u1edf \u0111\u1ec3 h\u1ea1n ch\u1ebf xung \u0111\u1ed9t<\/strong><\/h3>\n\n\n\n<p>M\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, c\u1edfi m\u1edf c\u00f3 th\u1ec3 gi\u1ea3m thi\u1ec3u xung \u0111\u1ed9t v\u00e0 gi\u00fap nh\u00e2n vi\u00ean gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng m\u1ed9t s\u1ed1 bi\u1ec7n ph\u00e1p sau \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c h\u1ed7 tr\u1ee3 vi\u1ec7c qu\u1ea3n l\u00fd xung \u0111\u1ed9t:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4.1. <strong>Khuy\u1ebfn kh\u00edch giao ti\u1ebfp r\u00f5 r\u00e0ng v\u00e0 c\u1edfi m\u1edf<\/strong><\/h4>\n\n\n\n<p>R\u1ea5t nhi\u1ec1u xung \u0111\u1ed9t ph\u00e1t sinh do thi\u1ebfu th\u00f4ng tin ho\u1eb7c hi\u1ec3u l\u1ea7m. Vi\u1ec7c khuy\u1ebfn kh\u00edch giao ti\u1ebfp r\u00f5 r\u00e0ng v\u00e0 minh b\u1ea1ch gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean v\u00e0 ph\u00f2ng ban c\u00f3 th\u1ec3 gi\u1ea3m thi\u1ec3u s\u1ef1 hi\u1ec3u l\u1ea7m v\u00e0 tr\u00e1nh \u0111\u01b0\u1ee3c c\u00e1c xung \u0111\u1ed9t kh\u00f4ng c\u1ea7n thi\u1ebft. \u0110\u1eb7c bi\u1ec7t, vi\u1ec7c t\u1ea1o kh\u00f4ng gian \u0111\u1ec3 nh\u00e2n vi\u00ean th\u1eb3ng th\u1eafn chia s\u1ebb \u00fd ki\u1ebfn v\u00e0 quan \u0111i\u1ec3m s\u1ebd gi\u00fap h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 t\u00f4n tr\u1ecdng, t\u1eeb \u0111\u00f3 gi\u1ea3m thi\u1ec3u c\u0103ng th\u1eb3ng.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4.2. <strong>X\u00e2y d\u1ef1ng v\u0103n h\u00f3a doanh nghi\u1ec7p d\u1ef1a tr\u00ean s\u1ef1 t\u00f4n tr\u1ecdng v\u00e0 h\u1ed7 tr\u1ee3 l\u1eabn nhau<\/strong><\/h4>\n\n\n\n<p>V\u0103n h\u00f3a doanh nghi\u1ec7p \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c duy tr\u00ec m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean. M\u1ed9t v\u0103n h\u00f3a doanh nghi\u1ec7p t\u1ed1t n\u00ean khuy\u1ebfn kh\u00edch s\u1ef1 t\u00f4n tr\u1ecdng l\u1eabn nhau, h\u1ed7 tr\u1ee3 \u0111\u1ed3ng \u0111\u1ed9i v\u00e0 h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau chung. Khi nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y r\u1eb1ng h\u1ecd l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a m\u1ed9t c\u1ed9ng \u0111\u1ed3ng l\u1edbn h\u01a1n, h\u1ecd s\u1ebd d\u1ec5 d\u00e0ng h\u1ee3p t\u00e1c v\u00e0 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t h\u01a1n.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4.3. <strong>\u0110\u00e0o t\u1ea1o k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd xung \u0111\u1ed9t cho nh\u00e2n vi\u00ean v\u00e0 l\u00e3nh \u0111\u1ea1o<\/strong><\/h4>\n\n\n\n<p>Qu\u1ea3n l\u00fd xung \u0111\u1ed9t kh\u00f4ng ch\u1ec9 l\u00e0 k\u1ef9 n\u0103ng c\u1ea7n c\u00f3 \u1edf c\u1ea5p l\u00e3nh \u0111\u1ea1o m\u00e0 t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean c\u0169ng n\u00ean \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u1ec1 c\u00e1ch x\u1eed l\u00fd m\u00e2u thu\u1eabn hi\u1ec7u qu\u1ea3. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed5 ch\u1ee9c c\u00e1c kh\u00f3a h\u1ecdc ho\u1eb7c bu\u1ed5i hu\u1ea5n luy\u1ec7n v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp, th\u01b0\u01a1ng l\u01b0\u1ee3ng, v\u00e0 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t cho nh\u00e2n vi\u00ean. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap nh\u00e2n vi\u00ean t\u1ef1 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u1ecf m\u00e0 c\u00f2n gi\u1ea3m b\u1edbt g\u00e1nh n\u1eb7ng cho l\u00e3nh \u0111\u1ea1o.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4.4. <strong>Cung c\u1ea5p c\u00e1c k\u00eanh gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t chuy\u00ean nghi\u1ec7p<\/strong><\/h4>\n\n\n\n<p>Doanh nghi\u1ec7p c\u1ea7n c\u00f3 c\u00e1c k\u00eanh ch\u00ednh th\u1ee9c \u0111\u1ec3 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 b\u00e1o c\u00e1o v\u00e0 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c thi\u1ebft l\u1eadp c\u00e1c quy tr\u00ecnh khi\u1ebfu n\u1ea1i, b\u1ed5 nhi\u1ec7m c\u00e1c chuy\u00ean vi\u00ean nh\u00e2n s\u1ef1 ho\u1eb7c ng\u01b0\u1eddi h\u00f2a gi\u1ea3i \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng ph\u1ee9c t\u1ea1p. Khi nh\u00e2n vi\u00ean bi\u1ebft r\u1eb1ng h\u1ecd c\u00f3 th\u1ec3 nh\u1edd s\u1ef1 gi\u00fap \u0111\u1ee1 t\u1eeb doanh nghi\u1ec7p, h\u1ecd s\u1ebd \u00edt c\u00f3 xu h\u01b0\u1edbng t\u1ef1 gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn b\u1eb1ng c\u00e1ch g\u00e2y ra th\u00eam c\u0103ng th\u1eb3ng.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. <strong>T\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 trong doanh nghi\u1ec7p<\/strong><\/h3>\n\n\n\n<p>M\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean v\u00e0 c\u00e1c ph\u00f2ng ban trong doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn b\u1ea7u kh\u00f4ng kh\u00ed l\u00e0m vi\u1ec7c m\u00e0 c\u00f2n t\u00e1c \u0111\u1ed9ng m\u1ea1nh m\u1ebd \u0111\u1ebfn hi\u1ec7u su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c. Khi c\u00e1c m\u1ed1i quan h\u1ec7 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean s\u1ef1 tin t\u01b0\u1edfng v\u00e0 t\u00f4n tr\u1ecdng, nh\u00e2n vi\u00ean s\u1ebd l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 doanh nghi\u1ec7p s\u1ebd d\u1ec5 d\u00e0ng \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c. \u0110\u1ec3 x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c trong doanh nghi\u1ec7p, doanh nghi\u1ec7p c\u00f3 th\u1ec3:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5.1. <strong>Khuy\u1ebfn kh\u00edch tinh th\u1ea7n l\u00e0m vi\u1ec7c nh\u00f3m<\/strong><\/h4>\n\n\n\n<p>L\u00e0m vi\u1ec7c nh\u00f3m gi\u00fap c\u1ea3i thi\u1ec7n s\u1ef1 g\u1eafn k\u1ebft gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean, \u0111\u1ed3ng th\u1eddi gi\u00fap nh\u00e2n vi\u00ean h\u1ecdc c\u00e1ch h\u1ee3p t\u00e1c v\u00e0 x\u1eed l\u00fd xung \u0111\u1ed9t trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed5 ch\u1ee9c c\u00e1c d\u1ef1 \u00e1n nh\u00f3m, s\u1ef1 ki\u1ec7n teambuilding ho\u1eb7c c\u00e1c ho\u1ea1t \u0111\u1ed9ng ngo\u00e0i tr\u1eddi \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng tinh th\u1ea7n \u0111o\u00e0n k\u1ebft.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5.2. <strong>T\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho giao ti\u1ebfp gi\u1eefa c\u00e1c ph\u00f2ng ban<\/strong><\/h4>\n\n\n\n<p>Xung \u0111\u1ed9t th\u01b0\u1eddng x\u1ea3y ra gi\u1eefa c\u00e1c ph\u00f2ng ban do thi\u1ebfu hi\u1ec3u bi\u1ebft v\u1ec1 c\u00f4ng vi\u1ec7c c\u1ee7a nhau. \u0110\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y, doanh nghi\u1ec7p n\u00ean t\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i giao l\u01b0u, trao \u0111\u1ed5i kinh nghi\u1ec7m gi\u1eefa c\u00e1c ph\u00f2ng ban. \u0110i\u1ec1u n\u00e0y gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00f4ng vi\u1ec7c c\u1ee7a \u0111\u1ed3ng nghi\u1ec7p, t\u1eeb \u0111\u00f3 gi\u1ea3m thi\u1ec3u m\u00e2u thu\u1eabn v\u00e0 t\u0103ng c\u01b0\u1eddng h\u1ee3p t\u00e1c.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5.3. <strong>Th\u00fac \u0111\u1ea9y s\u1ef1 minh b\u1ea1ch v\u00e0 c\u00f4ng b\u1eb1ng trong qu\u1ea3n l\u00fd<\/strong><\/h4>\n\n\n\n<p>Minh b\u1ea1ch v\u00e0 c\u00f4ng b\u1eb1ng l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t trong vi\u1ec7c x\u00e2y d\u1ef1ng s\u1ef1 tin t\u01b0\u1edfng v\u00e0 t\u00f4n tr\u1ecdng trong t\u1ed5 ch\u1ee9c. Doanh nghi\u1ec7p c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c quy\u1ebft \u0111\u1ecbnh li\u00ean quan \u0111\u1ebfn l\u01b0\u01a1ng th\u01b0\u1edfng, th\u0103ng ti\u1ebfn v\u00e0 ph\u00e2n b\u1ed5 c\u00f4ng vi\u1ec7c \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng v\u00e0 c\u00f4ng b\u1eb1ng. Khi nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y h\u1ecd \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed c\u00f4ng b\u1eb1ng, h\u1ecd s\u1ebd c\u00f3 \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c v\u00e0 \u00edt c\u00f3 xu h\u01b0\u1edbng g\u00e2y ra xung \u0111\u1ed9t.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5.4. <strong>H\u1ed7 tr\u1ee3 v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n<\/strong><\/h4>\n\n\n\n<p>Doanh nghi\u1ec7p n\u00ean t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 nh\u00e2n vi\u00ean ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng c\u00e1 nh\u00e2n v\u00e0 ngh\u1ec1 nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao m\u00e0 c\u00f2n t\u1ea1o \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 h\u1ecd c\u1ed1ng hi\u1ebfn v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t h\u01a1n v\u1edbi \u0111\u1ed3ng nghi\u1ec7p. C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o, l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn r\u00f5 r\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 trong c\u00f4ng vi\u1ec7c s\u1ebd gi\u00fap doanh nghi\u1ec7p gi\u1eef ch\u00e2n nh\u00e2n t\u00e0i v\u00e0 x\u00e2y d\u1ef1ng m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c b\u1ec1n v\u1eefng.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. <strong>L\u1ee3i \u00edch c\u1ee7a vi\u1ec7c qu\u1ea3n l\u00fd xung \u0111\u1ed9t hi\u1ec7u qu\u1ea3 v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c<\/strong><\/h3>\n\n\n\n<p>Vi\u1ec7c qu\u1ea3n l\u00fd xung \u0111\u1ed9t v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 trong doanh nghi\u1ec7p m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch to l\u1edbn:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>T\u0103ng c\u01b0\u1eddng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c<\/strong>: Khi xung \u0111\u1ed9t \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3, nh\u00e2n vi\u00ean s\u1ebd kh\u00f4ng b\u1ecb ph\u00e2n t\u00e2m v\u00e0 t\u1eadp trung v\u00e0o c\u00f4ng vi\u1ec7c, t\u1eeb \u0111\u00f3 n\u00e2ng cao hi\u1ec7u su\u1ea5t.<\/li>\n\n\n\n<li><strong>C\u1ea3i thi\u1ec7n s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a \u0111\u1ed9i ng\u0169<\/strong>: X\u1eed l\u00fd xung \u0111\u1ed9t v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t gi\u00fap t\u0103ng c\u01b0\u1eddng s\u1ef1 \u0111o\u00e0n k\u1ebft trong nh\u00f3m, khi\u1ebfn c\u00e1c th\u00e0nh vi\u00ean l\u00e0m vi\u1ec7c ch\u1eb7t ch\u1ebd v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/li>\n\n\n\n<li><strong>Th\u00fac \u0111\u1ea9y s\u1ef1 s\u00e1ng t\u1ea1o v\u00e0 \u0111\u1ed5i m\u1edbi<\/strong>: M\u1ed9t m\u00f4i tr\u01b0\u1eddng n\u01a1i xung \u0111\u1ed9t \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft c\u00f4ng b\u1eb1ng v\u00e0 m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p \u0111\u01b0\u1ee3c duy tr\u00ec s\u1ebd khuy\u1ebfn kh\u00edch s\u1ef1 s\u00e1ng t\u1ea1o. Khi nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y an to\u00e0n, h\u1ecd s\u1ebd d\u1ec5 d\u00e0ng chia s\u1ebb \u00fd t\u01b0\u1edfng v\u00e0 \u0111\u00f3ng g\u00f3p cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p.<\/li>\n\n\n\n<li><strong>Gi\u1ea3m thi\u1ec3u chi ph\u00ed tuy\u1ec3n d\u1ee5ng v\u00e0 \u0111\u00e0o t\u1ea1o<\/strong>: Gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t k\u1ecbp th\u1eddi v\u00e0 t\u1ea1o m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c gi\u00fap gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean, t\u1eeb \u0111\u00f3 gi\u1ea3m chi ph\u00ed li\u00ean quan \u0111\u1ebfn tuy\u1ec3n d\u1ee5ng v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1 m\u1edbi.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">K\u1ebft lu\u1eadn<\/h3>\n\n\n\n<p>Qu\u1ea3n l\u00fd xung \u0111\u1ed9t v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 trong doanh nghi\u1ec7p l\u00e0 nh\u1eefng k\u1ef9 n\u0103ng quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a t\u1ed5 ch\u1ee9c. Xung \u0111\u1ed9t l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi, nh\u01b0ng khi \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3, n\u00f3 c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh ngu\u1ed3n l\u1ef1c gi\u00fap doanh nghi\u1ec7p \u0111\u1ed5i m\u1edbi v\u00e0 ph\u00e1t tri\u1ec3n. B\u1eb1ng c\u00e1ch khuy\u1ebfn kh\u00edch giao ti\u1ebfp c\u1edfi m\u1edf, x\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd xung \u0111\u1ed9t, doanh nghi\u1ec7p c\u00f3 th\u1ec3 duy tr\u00ec s\u1ef1 h\u00e0i h\u00f2a trong t\u1ed5 ch\u1ee9c v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c quan tr\u1ecdng.<\/p>","protected":false},"excerpt":{"rendered":"<p>Trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng doanh nghi\u1ec7p, xung \u0111\u1ed9t l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. C\u00e1c m\u1ed1i quan h\u1ec7 gi\u1eefa nh\u00e2n vi\u00ean, ph\u00f2ng ban, v\u00e0 l\u00e3nh \u0111\u1ea1o lu\u00f4n t\u1ed3n t\u1ea1i s\u1ef1 kh\u00e1c bi\u1ec7t v\u1ec1 quan \u0111i\u1ec3m, t\u00ednh c\u00e1ch, v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn c\u00f4ng vi\u1ec7c. Tuy nhi\u00ean, kh\u00f4ng ph\u1ea3i xung \u0111\u1ed9t n\u00e0o c\u0169ng ti\u00eau c\u1ef1c. N\u1ebfu \u0111\u01b0\u1ee3c [&#8230;]","protected":false},"author":2,"featured_media":774,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-773","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.9 (Yoast SEO v25.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Qu\u1ea3n l\u00fd xung \u0111\u1ed9t v\u00e0 m\u1ed1i quan h\u1ec7 trong doanh nghi\u1ec7p: Chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 gi\u00fap t\u0103ng c\u01b0\u1eddng s\u1ef1 h\u1ee3p t\u00e1c v\u00e0 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng - Skills Builder VietNam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/skillsbuilder.vn\/en\/quan-ly-xung-dot-va-moi-quan-he-trong-doanh-nghiep-chien-luoc-hieu-qua-giup-tang-cuong-su-hop-tac-va-phat-trien-ben-vung\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qu\u1ea3n l\u00fd xung \u0111\u1ed9t v\u00e0 m\u1ed1i quan h\u1ec7 trong doanh nghi\u1ec7p: Chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 gi\u00fap t\u0103ng c\u01b0\u1eddng s\u1ef1 h\u1ee3p t\u00e1c v\u00e0 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng\" \/>\n<meta property=\"og:description\" content=\"Trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng doanh nghi\u1ec7p, xung \u0111\u1ed9t l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. 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