{"id":789,"date":"2024-11-22T14:54:35","date_gmt":"2024-11-22T07:54:35","guid":{"rendered":"https:\/\/skillsbuilder.vn\/?p=789"},"modified":"2024-11-27T14:56:23","modified_gmt":"2024-11-27T07:56:23","slug":"ung-dung-cong-nghe-chia-khoa-nang-cao-trai-nghiem-nhan-vien","status":"publish","type":"post","link":"https:\/\/skillsbuilder.vn\/en\/ung-dung-cong-nghe-chia-khoa-nang-cao-trai-nghiem-nhan-vien\/","title":{"rendered":"\u1ee8NG D\u1ee4NG C\u00d4NG NGH\u1ec6: CH\u00ccA KH\u00d3A N\u00c2NG CAO TR\u1ea2I NGHI\u1ec6M NH\u00c2N VI\u00caN"},"content":{"rendered":"
\"\"<\/figure>\n\n\n\n

Trong th\u1eddi \u0111\u1ea1i 4.0, c\u00f4ng ngh\u1ec7 kh\u00f4ng ch\u1ec9 l\u00e0m thay \u0111\u1ed5i c\u00e1ch ch\u00fang ta l\u00e0m vi\u1ec7c m\u00e0 c\u00f2n t\u00e1c \u0111\u1ed9ng m\u1ea1nh m\u1ebd \u0111\u1ebfn c\u00e1ch ch\u00fang ta c\u1ea3m nh\u1eadn v\u00e0 g\u1eafn b\u00f3 v\u1edbi c\u00f4ng vi\u1ec7c. Tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean (Employee Experience) \u2013 y\u1ebfu t\u1ed1 quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh s\u1ef1 h\u00e0i l\u00f2ng, g\u1eafn k\u1ebft v\u00e0 hi\u1ec7u su\u1ea5t \u2013 \u0111ang \u0111\u01b0\u1ee3c n\u00e2ng t\u1ea7m nh\u1edd nh\u1eefng b\u01b0\u1edbc ti\u1ebfn c\u00f4ng ngh\u1ec7.<\/p>\n\n\n\n

S\u1ef1 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a c\u00f4ng ngh\u1ec7 \u0111\u00e3 t\u1ea1o ra nhi\u1ec1u c\u00f4ng c\u1ee5 m\u1edbi, gi\u00fap doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 gi\u1eefa nh\u00e2n vi\u00ean v\u00e0 c\u00f4ng ty, c\u0169ng nh\u01b0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c. Tuy nhi\u00ean, \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 cao nh\u1ea5t, c\u00e1c doanh nghi\u1ec7p c\u1ea7n hi\u1ec3u r\u00f5 c\u00e1ch \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 m\u1ed9t c\u00e1ch th\u00f4ng minh v\u00e0 t\u1ed1i \u01b0u.<\/p>\n\n\n\n

L\u00e0m th\u1ebf n\u00e0o c\u00f4ng ngh\u1ec7 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean?<\/strong><\/p>\n\n\n\n

T\u0103ng c\u01b0\u1eddng giao ti\u1ebfp n\u1ed9i b\u1ed9:<\/strong><\/h3>\n\n\n\n

Trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c hi\u1ec7n \u0111\u1ea1i, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong b\u1ed1i c\u1ea3nh l\u00e0m vi\u1ec7c t\u1eeb xa ng\u00e0y c\u00e0ng tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn, giao ti\u1ebfp n\u1ed9i b\u1ed9 gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong c\u00f4ng ty tr\u1edf n\u00ean v\u00f4 c\u00f9ng quan tr\u1ecdng. C\u00e1c n\u1ec1n t\u1ea3ng giao ti\u1ebfp nh\u01b0 Slack<\/strong>, Microsoft Teams<\/strong>, Zoom<\/strong> kh\u00f4ng ch\u1ec9 gi\u00fap k\u1ebft n\u1ed1i c\u00e1c c\u00e1 nh\u00e2n, m\u00e0 c\u00f2n t\u1ea1o ra kh\u00f4ng gian giao ti\u1ebfp linh ho\u1ea1t, d\u1ec5 d\u00e0ng.<\/p>\n\n\n\n

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  • Slack v\u00e0 Microsoft Teams<\/strong>: \u0110\u00e2y l\u00e0 nh\u1eefng c\u00f4ng c\u1ee5 ph\u1ed5 bi\u1ebfn cho ph\u00e9p nh\u00e2n vi\u00ean g\u1eedi tin nh\u1eafn, t\u1ea1o c\u00e1c nh\u00f3m th\u1ea3o lu\u1eadn, chia s\u1ebb t\u00e0i li\u1ec7u, v\u00e0 th\u1eadm ch\u00ed t\u1ed5 ch\u1ee9c c\u00e1c cu\u1ed9c h\u1ecdp video. \u0110i\u1ec1u n\u00e0y r\u1ea5t h\u1eefu \u00edch cho c\u00e1c doanh nghi\u1ec7p c\u00f3 \u0111\u1ed9i ng\u0169 l\u00e0m vi\u1ec7c t\u1eeb xa ho\u1eb7c \u0111a qu\u1ed1c gia, gi\u00fap k\u1ebft n\u1ed1i c\u00e1c nh\u00e2n vi\u00ean b\u1ea5t k\u1ec3 \u0111\u1ecba \u0111i\u1ec3m hay th\u1eddi gian l\u00e0m vi\u1ec7c. B\u00ean c\u1ea1nh \u0111\u00f3, nh\u1eefng \u1ee9ng d\u1ee5ng n\u00e0y c\u0169ng gi\u00fap x\u00e2y d\u1ef1ng m\u1ed9t c\u1ed9ng \u0111\u1ed3ng n\u1ed9i b\u1ed9 m\u1ea1nh m\u1ebd, n\u01a1i m\u1ecdi ng\u01b0\u1eddi c\u00f3 th\u1ec3 chia s\u1ebb \u00fd t\u01b0\u1edfng, th\u1ea3o lu\u1eadn v\u00e0 h\u1ed7 tr\u1ee3 l\u1eabn nhau.<\/li>\n\n\n\n
  • T\u1ea1o ra kh\u00f4ng gian l\u00e0m vi\u1ec7c th\u00e2n thi\u1ec7n v\u00e0 n\u0103ng \u0111\u1ed9ng<\/strong>: C\u00e1c c\u00f4ng c\u1ee5 giao ti\u1ebfp c\u0169ng gi\u00fap c\u00e1c nh\u00f3m l\u00e0m vi\u1ec7c d\u1ec5 d\u00e0ng h\u01a1n trong vi\u1ec7c chia s\u1ebb c\u00e1c th\u00f4ng tin kh\u00f4ng ch\u00ednh th\u1ee9c, t\u1ed5 ch\u1ee9c c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u00f3m hay giao l\u01b0u trong c\u00f4ng ty, t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c th\u00e2n thi\u1ec7n v\u00e0 d\u1ec5 ti\u1ebfp c\u1eadn.<\/li>\n<\/ul>\n\n\n\n

    C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m:<\/strong><\/h3>\n\n\n\n

    M\u1ed7i nh\u00e2n vi\u00ean \u0111\u1ec1u c\u00f3 nh\u1eefng nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n kh\u00e1c nhau. Vi\u1ec7c c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean kh\u00f4ng ch\u1ec9 gi\u00fap t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng m\u00e0 c\u00f2n gi\u00fap h\u1ecd ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p m\u1ed9t c\u00e1ch b\u1ec1n v\u1eefng. H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 (HRM)<\/strong> t\u00edch h\u1ee3p AI \u0111ang \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m l\u00e0m vi\u1ec7c.<\/p>\n\n\n\n

      \n
    • H\u1ec7 th\u1ed1ng HRM th\u00f4ng minh<\/strong>: C\u00e1c ph\u1ea7n m\u1ec1m nh\u01b0 Workday<\/strong>, BambooHR<\/strong> kh\u00f4ng ch\u1ec9 gi\u00fap nh\u00e2n vi\u00ean t\u1ef1 qu\u1ea3n l\u00fd th\u00f4ng tin c\u00e1 nh\u00e2n, m\u00e0 c\u00f2n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u01b0a ra c\u00e1c g\u1ee3i \u00fd v\u1ec1 \u0111\u00e0o t\u1ea1o, ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p, v\u00e0 l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn ph\u00f9 h\u1ee3p v\u1edbi n\u0103ng l\u1ef1c v\u00e0 m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap nh\u00e2n vi\u00ean c\u00f3 c\u00e1i nh\u00ecn r\u00f5 r\u00e0ng h\u01a1n v\u1ec1 t\u01b0\u01a1ng lai ngh\u1ec1 nghi\u1ec7p c\u1ee7a h\u1ecd m\u00e0 c\u00f2n t\u1ea1o c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 \u0111\u00e1nh gi\u00e1 cao t\u1eeb ph\u00eda c\u00f4ng ty.<\/li>\n\n\n\n
    • Ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p v\u00e0 h\u1ecdc h\u1ecfi li\u00ean t\u1ee5c<\/strong>: C\u00f4ng ngh\u1ec7 c\u0169ng gi\u00fap vi\u1ec7c \u0111\u00e0o t\u1ea1o tr\u1edf n\u00ean d\u1ec5 d\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n. C\u00e1c n\u1ec1n t\u1ea3ng h\u1ecdc t\u1eadp tr\u1ef1c tuy\u1ebfn nh\u01b0 Coursera<\/strong>, Udemy<\/strong> ho\u1eb7c LinkedIn Learning<\/strong> cung c\u1ea5p nh\u1eefng kh\u00f3a h\u1ecdc ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u h\u1ecdc h\u1ecfi c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean, gi\u00fap h\u1ecd ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng m\u1edbi v\u00e0 n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c.<\/li>\n<\/ul>\n\n\n\n

      \u0110\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c:<\/strong><\/h3>\n\n\n\n

      M\u1ed9t trong nh\u1eefng \u1ee9ng d\u1ee5ng \u0111\u00e1ng ch\u00fa \u00fd c\u1ee7a c\u00f4ng ngh\u1ec7 l\u00e0 kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh c\u00f4ng vi\u1ec7c, gi\u00fap gi\u1ea3m thi\u1ec3u th\u1eddi gian cho nh\u1eefng c\u00f4ng vi\u1ec7c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u00e0 t\u0103ng hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/p>\n\n\n\n

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      • T\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00f4ng vi\u1ec7c l\u1eb7p l\u1ea1i<\/strong>: C\u00e1c c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng h\u00f3a nh\u01b0 Zapier<\/strong> hay Trello<\/strong> gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c c\u00f4ng vi\u1ec7c nh\u01b0 c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i d\u1ef1 \u00e1n, g\u1eedi email nh\u1eafc nh\u1edf, hay ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5. \u0110i\u1ec1u n\u00e0y gi\u00fap nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o nh\u1eefng c\u00f4ng vi\u1ec7c mang t\u00ednh s\u00e1ng t\u1ea1o v\u00e0 chi\u1ebfn l\u01b0\u1ee3c h\u01a1n, thay v\u00ec ph\u1ea3i l\u00e0m nh\u1eefng c\u00f4ng vi\u1ec7c th\u1ee7 c\u00f4ng v\u00e0 t\u1ed1n th\u1eddi gian.<\/li>\n\n\n\n
      • \u1ee8ng d\u1ee5ng chatbot<\/strong>: C\u00e1c chatbot<\/strong> nh\u01b0 Slackbot<\/strong> hay Intercom<\/strong> c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean 24\/7 trong vi\u1ec7c tra c\u1ee9u th\u00f4ng tin v\u1ec1 quy tr\u00ecnh l\u00e0m vi\u1ec7c, h\u1ecfi \u0111\u00e1p v\u1ec1 c\u00e1c ch\u00ednh s\u00e1ch c\u00f4ng ty, v\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc v\u1ec1 ph\u00fac l\u1ee3i ho\u1eb7c c\u00e1c v\u1ea5n \u0111\u1ec1 n\u1ed9i b\u1ed9. \u0110i\u1ec1u n\u00e0y gi\u00fap gi\u1ea3m thi\u1ec3u th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m l\u00e0m vi\u1ec7c ti\u1ec7n l\u1ee3i, nhanh ch\u00f3ng.<\/li>\n<\/ul>\n\n\n\n

        T\u0103ng c\u01b0\u1eddng s\u1ee9c kh\u1ecfe v\u00e0 ph\u00fac l\u1ee3i:<\/strong><\/h3>\n\n\n\n

        S\u1ee9c kh\u1ecfe tinh th\u1ea7n v\u00e0 th\u1ec3 ch\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p quan t\u00e2m h\u01a1n. C\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i \u0111\u00e3 gi\u00fap t\u1ea1o ra c\u00e1c \u1ee9ng d\u1ee5ng v\u00e0 n\u1ec1n t\u1ea3ng h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean duy tr\u00ec s\u1ee9c kh\u1ecfe t\u1ed1t v\u00e0 gi\u1ea3m b\u1edbt c\u0103ng th\u1eb3ng trong c\u00f4ng vi\u1ec7c.<\/p>\n\n\n\n

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        • \u1ee8ng d\u1ee5ng ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe tinh th\u1ea7n v\u00e0 th\u1ec3 ch\u1ea5t<\/strong>: C\u00e1c \u1ee9ng d\u1ee5ng nh\u01b0 Calm<\/strong>, Headspace<\/strong> gi\u00fap nh\u00e2n vi\u00ean th\u1ef1c h\u00e0nh thi\u1ec1n v\u00e0 qu\u1ea3n l\u00fd c\u0103ng th\u1eb3ng. Trong khi \u0111\u00f3, c\u00e1c \u1ee9ng d\u1ee5ng th\u1ec3 thao nh\u01b0 Strava<\/strong> gi\u00fap nh\u00e2n vi\u00ean theo d\u00f5i ho\u1ea1t \u0111\u1ed9ng th\u1ec3 ch\u1ea5t v\u00e0 duy tr\u00ec th\u00f3i quen t\u1eadp luy\u1ec7n \u0111\u1ec1u \u0111\u1eb7n.<\/li>\n\n\n\n
        • Wearables v\u00e0 c\u00f4ng ngh\u1ec7 theo d\u00f5i s\u1ee9c kh\u1ecfe<\/strong>: C\u00e1c thi\u1ebft b\u1ecb \u0111eo tay nh\u01b0 Fitbit<\/strong> hay Apple Watch<\/strong> gi\u00fap nh\u00e2n vi\u00ean theo d\u00f5i ch\u1ec9 s\u1ed1 s\u1ee9c kh\u1ecfe nh\u01b0 nh\u1ecbp tim, s\u1ed1 b\u01b0\u1edbc \u0111i, gi\u1ea5c ng\u1ee7, v\u00e0 m\u1ee9c \u0111\u1ed9 ho\u1ea1t \u0111\u1ed9ng th\u1ec3 ch\u1ea5t. Nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 t\u00edch h\u1ee3p c\u00e1c c\u00f4ng ngh\u1ec7 n\u00e0y v\u00e0o h\u1ec7 th\u1ed1ng ph\u00fac l\u1ee3i c\u1ee7a m\u00ecnh, khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe \u0111\u1ec3 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c cao h\u01a1n.<\/li>\n\n\n\n
        • Ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c<\/strong>: M\u1ed9t s\u1ed1 c\u00f4ng ty c\u0169ng \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe ngay t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c nh\u01b0 c\u00e1c ph\u00f2ng kh\u00e1m tr\u1ef1c tuy\u1ebfn, b\u00e1c s\u0129 \u1ea3o, ho\u1eb7c c\u00e1c \u1ee9ng d\u1ee5ng t\u01b0 v\u1ea5n s\u1ee9c kh\u1ecfe. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap nh\u00e2n vi\u00ean ti\u1ebft ki\u1ec7m th\u1eddi gian m\u00e0 c\u00f2n t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c ch\u00fa tr\u1ecdng \u0111\u1ebfn s\u1ee9c kh\u1ecfe.<\/li>\n<\/ul>\n\n\n\n

          K\u1ebft n\u1ed1i v\u00e0 ph\u00e1t tri\u1ec3n v\u0103n h\u00f3a doanh nghi\u1ec7p:<\/strong><\/h3>\n\n\n\n

          C\u00f4ng ngh\u1ec7 kh\u00f4ng ch\u1ec9 gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c m\u00e0 c\u00f2n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec v\u0103n h\u00f3a doanh nghi\u1ec7p. C\u00e1c n\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt s\u1ed1 gi\u00fap t\u1ea1o ra kh\u00f4ng gian l\u00e0m vi\u1ec7c linh ho\u1ea1t, s\u00e1ng t\u1ea1o v\u00e0 khuy\u1ebfn kh\u00edch s\u1ef1 giao l\u01b0u gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean.<\/p>\n\n\n\n

            \n
          • X\u00e2y d\u1ef1ng v\u0103n h\u00f3a giao ti\u1ebfp c\u1edfi m\u1edf<\/strong>: C\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 Yammer<\/strong> hay Workplace by Facebook<\/strong> gi\u00fap nh\u00e2n vi\u00ean trong c\u00f4ng ty giao l\u01b0u, chia s\u1ebb \u00fd t\u01b0\u1edfng v\u00e0 k\u1ebft n\u1ed1i v\u1edbi nhau. \u0110i\u1ec1u n\u00e0y gi\u00fap x\u00e2y d\u1ef1ng m\u1ed9t c\u1ed9ng \u0111\u1ed3ng v\u1eefng m\u1ea1nh, n\u01a1i m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u00f3 th\u1ec3 \u0111\u00f3ng g\u00f3p v\u00e0 c\u1edfi m\u1edf th\u1ea3o lu\u1eadn.<\/li>\n\n\n\n
          • Khuy\u1ebfn kh\u00edch s\u1ef1 s\u00e1ng t\u1ea1o v\u00e0 \u0111\u1ed5i m\u1edbi<\/strong>: C\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 t\u1ea1o ra c\u00e1c kh\u00f4ng gian l\u00e0m vi\u1ec7c s\u00e1ng t\u1ea1o, khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean chia s\u1ebb \u00fd t\u01b0\u1edfng m\u1edbi m\u1ebb th\u00f4ng qua c\u00e1c cu\u1ed9c thi, hackathons ho\u1eb7c nh\u00f3m s\u00e1ng t\u1ea1o. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 th\u00fac \u0111\u1ea9y s\u1ef1 \u0111\u1ed5i m\u1edbi m\u00e0 c\u00f2n gi\u00fap nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y r\u1eb1ng \u00fd t\u01b0\u1edfng c\u1ee7a h\u1ecd c\u00f3 gi\u00e1 tr\u1ecb v\u00e0 \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn.<\/li>\n<\/ul>\n\n\n\n

            T\u1ed5ng k\u1ebft:<\/strong><\/h3>\n\n\n\n

            C\u00f4ng ngh\u1ec7 kh\u00f4ng ch\u1ec9 l\u00e0 c\u00f4ng c\u1ee5, m\u00e0 c\u00f2n l\u00e0 ng\u01b0\u1eddi b\u1ea1n \u0111\u1ed3ng h\u00e0nh trong h\u00e0nh tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean. M\u1ed9t doanh nghi\u1ec7p bi\u1ebft t\u1eadn d\u1ee5ng s\u1ee9c m\u1ea1nh c\u00f4ng ngh\u1ec7 kh\u00f4ng ch\u1ec9 gi\u00fap \u0111\u1ed9i ng\u0169 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n m\u00e0 c\u00f2n t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng h\u1ea1nh ph\u00fac, n\u01a1i nh\u00e2n vi\u00ean mu\u1ed1n g\u1eafn b\u00f3 l\u00e2u d\u00e0i. \u0110\u1ec3 t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean t\u1ed1t, doanh nghi\u1ec7p c\u1ea7n \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p, h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n v\u00e0 duy tr\u00ec s\u1ee9c kh\u1ecfe t\u1ed1t. M\u1ed9t khi tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a, hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c v\u00e0 s\u1ef1 g\u1eafn k\u1ebft v\u1edbi c\u00f4ng ty s\u1ebd \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3.<\/p>\n\n\n\n

            ? B\u1ea1n \u0111\u00e3 \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 n\u00e0o \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean? H\u00e3y chia s\u1ebb c\u00e2u chuy\u1ec7n c\u1ee7a b\u1ea1n \u1edf ph\u1ea7n b\u00ecnh lu\u1eadn nh\u00e9! ?<\/strong><\/p>","protected":false},"excerpt":{"rendered":"

            Trong th\u1eddi \u0111\u1ea1i 4.0, c\u00f4ng ngh\u1ec7 kh\u00f4ng ch\u1ec9 l\u00e0m thay \u0111\u1ed5i c\u00e1ch ch\u00fang ta l\u00e0m vi\u1ec7c m\u00e0 c\u00f2n t\u00e1c \u0111\u1ed9ng m\u1ea1nh m\u1ebd \u0111\u1ebfn c\u00e1ch ch\u00fang ta c\u1ea3m nh\u1eadn v\u00e0 g\u1eafn b\u00f3 v\u1edbi c\u00f4ng vi\u1ec7c. Tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean (Employee Experience) \u2013 y\u1ebfu t\u1ed1 quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh s\u1ef1 h\u00e0i l\u00f2ng, g\u1eafn k\u1ebft v\u00e0 hi\u1ec7u su\u1ea5t […]","protected":false},"author":2,"featured_media":790,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-789","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc"],"yoast_head":"\n\u1ee8NG D\u1ee4NG C\u00d4NG NGH\u1ec6: CH\u00ccA KH\u00d3A N\u00c2NG CAO TR\u1ea2I NGHI\u1ec6M NH\u00c2N VI\u00caN - Skills Builder VietNam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/skillsbuilder.vn\/en\/ung-dung-cong-nghe-chia-khoa-nang-cao-trai-nghiem-nhan-vien\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u1ee8NG D\u1ee4NG C\u00d4NG NGH\u1ec6: CH\u00ccA KH\u00d3A N\u00c2NG CAO TR\u1ea2I NGHI\u1ec6M NH\u00c2N VI\u00caN\" \/>\n<meta property=\"og:description\" content=\"Trong th\u1eddi \u0111\u1ea1i 4.0, c\u00f4ng ngh\u1ec7 kh\u00f4ng ch\u1ec9 l\u00e0m thay \u0111\u1ed5i c\u00e1ch ch\u00fang ta l\u00e0m vi\u1ec7c m\u00e0 c\u00f2n t\u00e1c \u0111\u1ed9ng m\u1ea1nh m\u1ebd \u0111\u1ebfn c\u00e1ch ch\u00fang ta c\u1ea3m nh\u1eadn v\u00e0 g\u1eafn b\u00f3 v\u1edbi c\u00f4ng vi\u1ec7c. 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